TERMS

Welcome to Wellmate, where you can find the best of the best in men's grooming and wellness essentials.

GENERAL
Wellmate Brands (Wellmate, we, us or our) provides the Wellmate websites including the Australian website at www.wellmate.com.au (Site, Sites). These terms and conditions, our Privacy Policy, any other terms and conditions and policies that you may find on the Sites (such as our Returns & Exchanges Policy) and any applicable laws or regulations (collectively, Terms) govern your use of, and access to, the Sites, our related websites and social media channels, and the products and services provided therein, regardless of your means of access.
We encourage you to read the Terms, and consult our Help section if you have any particular questions in relation to the Terms or the Sites. By accessing or using the Sites, you acknowledge that you have read, understood, and agreed to the Terms.

If you access and use any part of the Sites on someone else's behalf, you represent that you have the authority to do so, and accept the Terms, on their behalf. To the extent you do not have such authority, you agree to be bound to the Terms and to accept liability for any harm or loss caused by any wrongful use of the Sites or Content resulting from such access or use.

APPLICABLE LAW
The Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia.

MODIFICATION
We may modify or remove any part of these Terms, or content of the Sites, at any time without notice. Any changes are effective immediately upon posting to, or removal from, the Sites. Your continued use of the Sites thereafter constitutes your acceptance of any changes to the Sites or Terms. If you do not agree to any change, then you must immediately stop using the Sites.
You should read the Terms before placing an order online and check back often for any changes. Any changes made after you have placed an order will not affect that order, unless we are required to make the change by law.
We do not promise to continue to offer or maintain the Sites. We may, at any time and without prior notice to you, withdraw the Sites from use and terminate any or all of the rights granted by the Terms.

PLACING ORDERS AND MAKING BOOKINGS
Currently, you may only place an order or make an online booking via the Wellmate websites at www.Wellmate.com.au. If you use the Wellmate App to browse our goods and services, you will be redirected to www.Wellmate.com.au to place your order or make your booking.

To place an order or make a booking, you must:
* meet the eligibility criteria (see below); and

* provide your personal and payment details, including your full name, phone number, e-mail address and any other requested information. By providing these details, you represent and warrant that they are valid and correct and that you are the person specified in the ‘Billing information’ section.


You will meet the elibility criteria if:
* you hold a valid credit or debit card issued by a bank that is acceptable to Wellmate or you hold another means of payment that is acceptable to Wellmate, such as a valid Paypal or Afterpay account (Alternative Payment Method);

* you have authorised Wellmate to process 1 or more charges on your credit or debit card or Alternative Payment Method in an amount equivalent to the total purchase price for the goods or services that are the subject of the order.

We reserve the right to only accept orders or bookings from those aged over 18 or 21, as legislated by the relevant state or territory of residence.

We may use your personal information (eg your personal and payment details) for the purpose of performing credit checks. Where necessary, we may transmit or obtain information or updated information about you (including your card number) to or from third parties for the purposes of authenticating your identity, validating your card, obtaining an initial credit card authorisation and / or authorising individual purchase transactions.
Please refer to our Privacy Policy for further information about how we use your personal information.

ACCEPTANCE OF YOUR ORDER OR BOOKING
When you place an order or make a booking via the Sites, you make an offer to purchase the selected goods or services from us in accordance with these Terms. Unless you cancel your order or booking, your offer is accepted, and the contract for the supply of the goods or services completed, when:
* in the case of goods, an email is sent from us (or our authorised agent) confirming that the goods have been dispatched and handed over to the designated carrier; or

* in the case of services, we commence providing the services to you in accordance with the booking.

For the avoidance of doubt, your offer has not been accepted when:
* you add 1 or more items to your cart; and / or

* following the placement of your order or booking, you receive an email acknowledging details of your order or booking. This email is only intended to confirm that we have received notice of, but not accepted, your order or booking.


The contract for the supply of goods or services (as the context permits) is completed in Victoria, Australia. Please note that some services may only be available at selected Wellmate stores.

We reserve the right to:
* reject your offer at any time at our discretion, including in the event that we are unable to obtain authorisation for payment, the goods or services are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, in the Terms;

* refuse to provide services to you and retain your full prepayment amount in the event that you are more than 20 minutes late to a service booking; and

* restrict or limit the quantity of particular goods being shipped to any one customer or postal address.


WELLMATE LEGEND REWARDS
Wellmate Legend Rewards is our customer rewards program. You may hold, or register, a Wellmate Legend Rewards member account also known as a ‘My Wellmate Account’ (Legend Rewards Account), in accordance with the Wellmate Legend Rewards terms and conditions. You may be restricted from using or accessing some parts of the Sites, including parts of the Wellmate App, if you do not hold or register, and log in to, your Legend Reward Account.
You agree you are responsible for:
* maintaining the confidentiality of your Legend Rewards Account details, including any username and password;

* restricting third party access to your Legend Rewards Account via your devices;

* providing and maintaining current, accurate, complete and truthful information in connection with your Legend Rewards Account, including all Legend Rewards Account details; and

* all activities that occur under your Legend Rewards Account.


We reserve the right to terminate, suspend or block your access to the Sites or your Legend Rewards Account without prior notice for any reason, including if you breach the Terms or if we decide that it would be in our best interests to do so.
If you place an order via the Sites as a guest, the transaction will not contribute to your Legend Rewards spend and cannot be retroactively amended.

PRICES
Prices are inclusive of GST and are displayed in:
* Australian Dollars (AUD) on our Australian Sites.

Prices are subject to change, effective immediately upon posting to the Site(s) or other form of notification.

SHIPPING
Shipping of orders is governed by our Shipping Policy

INTENDED USE
By placing an order or making a booking with us, you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose, you will assume full responsibility for any loss or damage arising out of such use.

MOBILE PROGRAM TERMS OF SERVICE
The Wellmate mobile message service (the "Service") is operated by Wellmate Brands (“ [Wellmate] ” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Wellmate's SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related and promotional messages, including updates, alerts, and information (e.g., order updates, account alerts, etc. and promotions, specials, and other marketing offers (e.g., cart reminders) from and on behalf of Wellmate via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Wellmate. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. If receiving in the US or Canada, text the single keyword command STOP. Or if present, click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Wellmate mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, please contact us.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

 

INTELLECTUAL PROPERTY RIGHTS
In this document:
* Content means any materials or content that contribute to the existence and the ‘look and feel’ of the Sites, including information, graphics, headers, icons, images, logos, names, sounds, music, video, audio, text, software, HTML and code; and

* Intellectual Property Rights includes patents, rights to inventions, copyright, trade marks, trade names and domain names, rights in goodwill, rights in confidential information and any other intellectual property rights, whether registered or unregistered and including all applications for, and renewals or extensions of, such rights and all similar rights which subsist now or in future anywhere in the world.


The Sites, Content and all Intellectual Property Rights comprised in the Sites and Content are owned by Wellmate, or in some cases, our affiliates, partners or licensors. The Intellectual Property Rights may be protected by Australian and international laws.

You are not granted any rights, including any Intellectual Property Rights, in relation to, or permitted to use, any part of the Content or Sites, other than as expressly authorised by us, our third party licensors or applicable laws, such as the Copyright Act 1968 (Cth).

Any unauthorised publication, reproduction, exploitation distribution, duplication, copying, including to another server or location, sale, access, modification or use of any part of the Sites or Content is prohibited. Without limiting the foregoing, you are permitted to make 1 copy of the Content for your personal use.
Wellmate makes no representations or warranties about whether your use of the Sites or Content will, or will not, infringe any Intellectual Property Rights, including those of Wellmate or any third party.

LIMITED LICENCE
We grant you a limited, revocable, and non-exclusive licence to access the Sites for your personal use. This limited licence does not permit, and you are, therefore, restricted from:
* framing or utilising framing techniques to enclose the whole or any part of the Sites;

* publishing, distributing, transmitting, selling, licensing or downloading the whole or any part of the Sites or Content (except caching or as necessary to view the Sites);

* making any use of the Sites or Content other than for personal use;

* modifying, reverse engineering or creating any derivative works based upon the Sites or Content;

* collecting account information for the benefit of yourself or another party;

* using any meta tags or any other "hidden text" utilizing any Content; or

* using software robots, spiders, crawlers, or similar data gathering and extraction tools, or taking any other action that may impose an unreasonable burden or load on our infrastructure.


You must retain, without modification, all proprietary notices on the Sites or affixed to or contained in the Sites. Any powers (if any) conferred on you by section 26 of the Trade Marks Act 1995 (Cth) are expressly excluded.
Any unauthorized use by you of the Sites or Content automatically terminates the limited licence set forth in this section without prejudice to any other right or remedy available to Wellmate under applicable laws or the Terms.

REPRESENTATIONS AND WARRANTIES
We attempt to provide accurate information on the Sites. However, the information contained on the Sites is of a general nature only and does not constitute or replace professional advice for individual or specific conditions and, to the extent permitted by applicable law:
* we do not warrant that information contained on the Sites or in the Content, including any product or service descriptions, colours, ingredients is accurate, complete, reliable, current, or error-free;

* Wellmate takes no responsibility for any loss, damage, injury or death arising from any use of the information contained on the Sites or in the Content; and

* the Sites are presented ’as is’ and we make no representations or warranties of any kind whatsoever, express or implied, in connection with the Terms or the Sites, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose.


Wellmate does not promise that any part of the Sites or Content is error-free or that the Sites, the Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the internet ensure they have up to date virus checking software installed.
Nothing in the Terms excludes, restricts or modifies any rights or remedies under Schedule 2 of the Competition and Consumer Act 2010 (Cth) that cannot be excluded, restricted or modified Subject to the preceding sentence, and to the fullest extent permitted by applicable law, our liability under the Terms will be limited, at our option:
* in the case of services, to (a)re-supplying those services; or (b) paying the cost of having the services re-supplied; and

* in the case of goods, to (a) replacing the goods or supplying equivalent goods; (b) repairing the goods; (c) paying the cost of replacing the goods or of acquiring equivalent goods; or (d) paying the cost of having the goods repaired.


LIMITATION OF LIABILITY
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of the Sites, including clicking any hyperlink to or from a third party website; (e) any inaccuracies or omissions in the Sites or Content; or (f) events beyond our reasonable control.
Further, to the fullest extent permitted by applicable law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue loss of data, loss of goodwill, arising out of or related to the Sites or its Content, or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed AUD$ 100.

INDEMNITY
You indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, related to:
* your breach or non-observance of any term of the Terms;

* any breach or inaccuracy in any of your representations or warranties; or

* your use of the Sites or Content.


NO COMMERCIAL USE
The Sites (and any goods or services purchased on or via the Sites) is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within, on or via the Sites. You may not use the Sites (and any goods or services purchased on or via the Sites), or any of its Content, to further any commercial purpose, including, without limitation, any commercial activity, sales or offering for sale, advertising or advertising revenue generation activity on your own website, auction sites, group buying sites social media sites or otherwise.

USE OF INFORMATION
If you upload or otherwise provide any information or content (User Content) in the course of accessing or using the Sites, you:
* agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise and use the User Content (and all intellectual property rights contained therein), including in all media now known or not currently known;

* consent to us infringing any moral rights or similar rights you may have or may acquire in the future in that User Content; and

* agree that such User Content will be available to us to use in any manner, subject to applicable laws, including privacy laws.

You agree that you will not upload or otherwise provide any User Content that:
* is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another's privacy, sexist, racist, violent, degrading;

* infringes the intellectual or other proprietary interests of third parties;

* contains spam, chain letters, pyramid and other such selling and marketing schemes, computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of the Sites or any other computer software, hardware or other electronic equipment, information which in any way impinges on another user's use or enjoyment of the Sites or otherwise breaches or encourages other users to breach the Terms;

* violates any law, statute or regulation;

* forges information to disguise the origin of any User Content; or

* encourages or incites any other person to engage in any of the above behaviour.


THIRD PARTY SITES
We may include hyperlinks on the Sites to other websites, platforms or resources operated by third parties (Third Party Sites). Wellmate is not responsible for the content or accuracy of any Third Party Sites linked to or from the Sites, nor are we responsible for the availability of Third Party Sites, and we do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of any Third Party Sites, including any offerings, advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
You should make your own reasonable enquires regarding the content of Third Party Sites. Your linking to or from the Third Party Sites is at your own risk. You should carefully review the terms and conditions and privacy policies of all Third Party Sites that you visit. Reference to any product, service or other information by trade mark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Wellmate.

BREACH AND TERMINATION
If, in our reasonable opinion, you breach any provision of the Terms we may immediately issue a warning, temporarily suspend or permanently prevent your access to all or any part of the Sites. In any event, we may terminate the Terms (and your right to use the Site) at any time and for any reason, without prior notice to you.

RELATIONSHIP
No agency, partnership, joint venture, employment or franchisor-franchisee relationship is intended or created between you and us by the Terms.

FORCE MAJEURE
We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including acts of God, governmental actions, including any government imposed shutdown or closure, a change in applicable law, riots, vandalism, strikes, lockouts or other labour difficulty, war or national emergency, pandemic, epidemic, quarantine or other widespread or serious threat to human health (including an outbreak or recurrence), acts of terrorism, fire, explosion, flood or other natural disaster, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network and failure or shortage of power supplies or other essential utility.

OFFERS
All terms of an offer must be met.
Offers are valid only for the period specified and will end at 11:59am AET on the end date, unless stated otherwise in the offer terms. Orders placed on days with free shipping offers are not eligible for our 2pm same day dispatch guarantee.
Items on sale during a Wellmate pre-sale offer will be subject to an order quantity limit per customer, per order, which we may determine or amend (in our absolute discretion) at any time.
Please note offer periods are subject to product availability and will terminate early if stocks run out.
We reserve the right to vary, withdraw or cancel offers for any reason at any time.

NO WAIVER
Any failure to enforce any of our rights does not constitute a waiver of those rights.

SEVERABILITY
Any part of the Terms that is illegal, void or unenforceable may be severed, and the remainder will continue in force.

CONTACT
If you have any questions regarding these Terms and Conditions, please Contact Us.

 

PRIVACY

1. YOUR PRIVACY IS IMPORTANT

WELLMATE is committed to protecting your personal information. This privacy policy sets out how we manage your personal information. You should read it carefully.

When you contact WELLMATE, including by purchasing any of our products or services, joining WELLMATE Legends or applying to join the WELLMATE team, you agree to this privacy policy.

You do not have to provide any personal information to WELLMATE if you don’t want to. But, if you don’t provide the personal information that WELLMATE asks for, it may not be possible for WELLMATE to engage with you. For example, if you purchase our great products online we won’t be able to deliver these to you unless you provide a delivery address.

 

2. WHO IS WELLMATE?

When we talk about WELLMATE we mean: 

WELLMATE Brands ABN 13 836 269 695; 

and all of our other related companies. 

All of the WELLMATE companies are focused on providing you with the best products from global beauty brands and exceptional service and beauty expertise.

 

3. WHAT IS PERSONAL INFORMATION?

When we talk about personal information, we mean information (such as an address or phone number) or an opinion about an individual. That individual may either be identified, that is, we know who they are, or reasonably identifiable, which means that we can work out who they are from other information that we have. It doesn’t matter whether or not the information or opinion is actually true or whether or not it is in writing.

Remember, the basic idea is that, if an organisation such as WELLMATE collects information that is about you, and that organisation is able to link that information to you, then it will be your personal information.

 

4. WHAT SORT OF PERSONAL INFORMATION DO WE HAVE ABOUT YOU?

The personal information we collect and hold about you will depend on how we engage with you. For example, we will collect different information from you if you join WELLMATE Legends Rewards than we will collect if you apply to join the WELLMATE team.

The sort of personal information WELLMATE may collect and hold about you includes:

• your name, residential and delivery addresses, telephone numbers, email and other electronic addresses;
• your date of birth and gender;
• information about the products and services you have purchased, ordered or asked about or that you have obtained through WELLMATE Legends;
• your credit or debit card details and other bank details;
• information about your beauty profile;
• your views and insights about our business, products and services that you share as a member of WELLMATE Legends;
• information collected if you access the WELLMATE website or any of our social media sites including for example your IP address. We may also collect other information from those sites via cookies. A cookie is a small data file that might be transferred to your device when you access the WELLMATE website or those other sites;
• information about any feedback you provide, complaints you make and details of any products returned, and refunds provided, to you; and
• if you apply to join the WELLMATE team, details of your employment history, education, professional qualifications and referees.

 

5. HOW DOES WELLMATE COLLECT YOUR PERSONAL INFORMATION?

WELLMATE will usually collect personal information directly from you when you provide it to us. You might do this, for example, when you shop in our stores, when you purchase or order any of our services or products on the WELLMATE website or if you participate in one of our competitions.

Although we usually collect your personal information directly from you, sometimes we will collect it from other organisations or people. For example, we may collect personal information from our related companies. Also, if you apply to join the WELLMATE team, we may collect your personal information from any person that you nominate as a referee. We may collect personal information about you from other organisations or people if you agree with us that we can do this or if it would otherwise be impracticable to collect it directly from you.

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

 

6. WHY DO WE NEED YOUR PERSONAL INFORMATION?

WELLMATE collects, holds, uses and discloses your personal information to help us carry on our business. In other words, we do this to help us provide the best products and services to you and all of our other customers. This means WELLMATE collects, holds, uses and discloses your personal information for the following purposes:

• to provide WELLMATE’s products and services to you;
• to provide you with access to the WELLMATE website, including to provide you with content on that site that is relevant to you;
• to provide advertising that might interest you, including information about promotions, competitions and events. Unless you tell us you don’t want to receive it this way, we may provide this advertising to you directly, for example by email or text. We may also provide it when you are using the internet, whether or not you are using the WELLMATE website;
• to help us work out what products and services you are most interested in;
• to respond on any questions or complaints you might have and to provide you with any refunds or exchanges;
• to make our products, services, the WELLMATE website and WELLMATE’s social media sites better;
• if you are one of our contractors or service providers, or an employee of one of our contractors or service providers, to engage with you under the relevant agreement;
• if you apply to join the WELLMATE team, to assess your application for employment;
• to enforce WELLMATE’s rights, including undertaking legal proceedings; and
• to otherwise manage our business and to meet WELLMATE’s legal and regulatory requirements.

 

7. WHO WE MIGHT GIVE YOUR PERSONAL INFORMATION TO

We don’t sell your personal information to anyone else.

But sometimes, for the purposes listed in section 6, WELLMATE may provide your personal information to:

• our related companies;
• WELLMATE’s contractors and service providers on a confidential basis, but they are only able to use that information to help us manage our business;
• other organisations or people if we are required or authorised by law to do so, for example, if it is necessary to tell the police to help them do their work;
• any person that is a party to an agreement with WELLMATE for the sale of all or part of WELLMATE’s business, and
• any other person or organisation that we tell you about.

The other organisations and people that we provide your personal information to may be located in Australia, New Zealand, Hong Kong, Japan, the European Union or the United States.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

8. PROTECTING YOUR PERSONAL INFORMATION

Your personal information is held by WELLMATE in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on WELLMATE’s IT systems or the IT systems of WELLMATE’s contractors or service providers.

If your personal information is initially collected in paper form, we will destroy that paper when we record the personal information in electronic form. We will keep that information in a secure location until that occurs.

WELLMATE’s authorised personnel will be provided with access to your personal information. These personnel are required to treat this personal information as confidential and deal with it in accordance with this privacy policy. We impose obligations on our contractors and service providers to do the same thing.

When WELLMATE does not need your personal information any more, WELLMATE will securely destroy it, unless there is a legal reason why WELLMATE needs to continue to hold that personal information.

 

9. HOW DOES WELLMATE USE COOKIES AND IP ADDRESSES

A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a return user and personalize and enhance your experience and use of any of our sites. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our site, but you may be limited in the use of some of the features. We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our sites, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personal information for credit fraud protection and risk reduction.

Services that our website may use from time to time include Google Analytics, which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand traffic and usage on our website. By using our website, you consent to Google processing your data in the manner described in Google's Privacy Policy and for the purposes set out in this policy.

Google may pass on cookies to its partners and other third parties to achieve its purposes. For more information on how Google uses the information collected from cookies, and how you can opt out of this feature please see this section of Google’s Privacy Policy. You can also view Google Analytics’ currently available opt-outs here.

 

10. LINKS TO OTHER SITES FROM OUR WEBSITE

Although our sites may contain links to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquiries as to the privacy policies of these third parties. We are in no way responsible for the privacy practices of these third parties. This privacy policy applies only to the information we collect on our sites.

 

11. YOU CAN ASK US ABOUT YOUR PERSONAL INFORMATION

We are very happy to tell you about the personal information WELLMATE holds about you. If you want to know what we have, just reach out to WELLMATE’s Customer Service team on, +61402336383. You can also contact us here: https://www.WELLMATE.com.au/contact-us.

WELLMATE will get back to you as soon as we can after you ask us. Sometimes we might not be able to provide you with details about what we hold, but we will explain this to you if that happens.

If you think any of the personal information we have about you is wrong, for example, if you have changed your phone number or email address, please let us know. You can log into your Wellmate/Legends account online and update your details. Alternatively, you can reach out to WELLMATE’s Customer Service team (see contact details above). WELLMATE will either update its records or, if there is some reason why we don’t think the information should be changed, we will let you know.

Of course, WELLMATE will not charge you for telling you about the personal information we hold or for making any amendments to that personal information.

 

12. LET US KNOW IF YOU HAVE ANY QUESTIONS OR A COMPLAINT

If you have any questions, or if you have any concerns or a complaint about how we deal with your personal information, please call WELLMATE’s Customer Care team (see contact details in section 10) and ask to speak to the Privacy Officer. If you don’t want to call us, you may email the Privacy Officer at privacyofficer@WELLMATE.com.au. Or you could write to us at the following address:

WELLMATE

609/68 Cambridge Street
Collingwood, VIC 3066
Attention: Privacy Officer

WELLMATE will treat any request or complaint received from you confidentially. WELLMATE’s Privacy Officer will contact you within a reasonable time after receiving your request or complaint. If you have made a complaint, WELLMATE will let you know about ways we could resolve that complaint. WELLMATE aims to resolve all complaints promptly and, in any event, within 30 days of receiving the complaint.

If you have a complaint regarding how we have dealt with your personal information that we can’t work with you to resolve:

• if you are in Australia, you may be able to complain to the Office of the Australian Information Commissioner, see HTTPS://WWW.OAIC.GOV.AU/PRIVACY/PRIVACY-COMPLAINTS/

 

13. CHANGES TO PRIVACY POLICY

We keep our privacy policy on the WELLMATE website, so it is easy for you to access.

We try not to change our privacy policy too often, but sometimes we need to, for example, if the law changes or if we change the way we collect or use your information. When we change our privacy policy, we will put the updated version on the WELLMATE website straight away. We will also put a notice on the WELLMATE website when we make significant updates, so you will know this has happened.

This privacy policy was last updated June 2021.